• At DivaGlam, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help! Please review our refund policy below.

  • We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

  • Damages and issues

  • Please inspect your order upon reception. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and make it right. Below are the possible cases where we can assist you:

    • Damaged during shipping

      If your item arrives broken, torn, or otherwise damaged, please provide photos of the packaging and the item itself.

    • Manufacturing defects

      If your item has defects such as missing parts, faulty zippers, or stitching issues, let us know with supporting images.

    • Incorrect item received

      If you received an item that is different from what you ordered, please share the order details and photos for verification.

    • Missing items

      If an item from your order is missing, we will investigate and provide a resolution.Item not as described – If the product you received significantly differs from its description or images on our website, reach out to us for assistance.

  • For all damage and issue-related claims, we may require evidence such as photos or videos. Please contact our support team within 7 days of receiving your order for a prompt resolution.

  • You can always contact us for any return questionat contact@divaglam.store

  • Exceptions / non-returnable items

  • Certain types of items cannot be returned, including:

    • Personalized or customized items
    • Intimate or sanitary products

      such as lingerie, swimwear, beauty products, and earrings etc...

    • Gift cards
    • Final sale or clearance items

  • If you have any concerns about a specific item, please reach out before making your purchase.

  • Refunds

  • We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need to provide a receipt or proof of purchase.To initiate a return, please contact our support team. We will provide you with return instructions, including the shipping address.

  • Exchanges

  • If you wish to exchange an item, the fastest way is to return the original item and make a separate purchase for the new item. Once we receive and inspect the return, we will process your refund.If you prefer a direct exchange and the item is still in stock, please contact our support team at for assistance.

  • We will hold the replacement item for you while your return is being processed. Please note that exchange availability is subject to stock levels, and we recommend acting quickly if you need a specific item. Shipping fees for exchanged items may apply.